Gifts & Accessories direct from Casa BACARDÍ - Mainland Spain delivery only (3-5 business days) - Free shipping from 25 euros order (Mainland Spain)

FAQs

Do I need to register?
No, you do not need to register. You can checkout as guest.

What types of payment do you accept?

We accept most Debit/Credit cards (Visa, Master Card, Amex & Discover) and PayPal.

How can I contact Customer Services?

If you want to contact us, use one of the following options:

1. (Preferred Option) Submit your question using the contact form located at the bottom right corner on our website (could be enabled using the “Help” button). 

Write your query and send it to Bacardi Corporation /Attention Bacardi Hospitality, PO Box 363549/San Juan, PR  00936-3549

2. By email: contact@bacardi.com

3. In writing to: Bacardi Corporation /Attention Bacardi Hospitality/ PO Box 363549/San Juan, PR  00936-3549

4. By phone: (787) 788-8400 From Monday to Friday. Please use the contact form as preference whenever possible.

    Are other items going to be added to the Bacardi Online Gift Shop?
    From time to time, we will add new collections.

    How do you deliver orders?
    We use USPS as courier.

    When will I receive my order?
    Orders will be shipped the next business day.  Shipping by USPS takes from 5-7 business days.

    How can I track my order?
    You will receive an email with tracking information when your order is shipped.

    Do you deliver alcohol?
    From time to time, we will add new collections.

    What if I need to cancel or amend my order?
    We work to ship orders as quickly as possible. For this reason, we can not guarantee that we will be able to cancel or amend your order after it has been placed. If you need to do so, please contact us immediately and we will do our best to cancel or amend it.
    If you order has already been handed over to the courier, please see our return policy for further instructions.

    What if there is an issue with my order once I receive it?
    Please contact us.
    If the product is damaged we will refund you as per our refund and return policy.

    What is the refund and return policy?
    You must return any unwanted merchandise in original packaging within 30 days of delivery. Returns after this time will not be accepted.
    Please check our full Refunds policy on the following link:
    https://shop.bacardi.com/policies/refund-policy

    What are the Bacardi Terms & Conditions?
    Please check our full Terms Of Service located on the following link:
    https://shop.bacardi.com/policies/terms-of-service

    What is your Privacy Policy?
    Please check our full Privacy Policy on the following link:
    https://shop.bacardi.com/policies/privacy-policy

    How do discount coders work?
    If you have a discount code, enter it during checkout and the discount will be applied to your order.

    Do you sell gift cards?
    We do not sell Gift Cards at the moment. Such functionality may be available in the future.

    Can I do order by phone?
    Orders can only be placed through the website.

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